وظائف دعم فنى تكنولوجيا المعومات بشركة Gazayerli Group

وظائف دعم فنى تكنولوجيا المعومات بشركة Gazayerli Group

IT Jobs Cairo, Egypt Full Time Applications : 4

Job Description

IT Technical support specialist (3 Years of hands-on experience) is required for Gazayerli Group Egypt “IT Service Provider.”

Summary of job duties:
• Diagnose and resolve technical issues related to laptops, Desktop, Network switches, Wireless access points (such as Aruba and cisco WAP), Printers, and IP phones, etc..
• Installing and configuring computer hardware, software including essential operating systems and applications such as windows 7, windows 8 and windows 10 , MS office 365 applications such as Microsoft office , OneDrive and SharePoint document sharing ), file sharing offline, network switches, wireless access points , standalone and network shared printers.
• Kaspersky endpoint Antivirus installation and troubleshooting for clients’ desktop and laptop computers.
• Installing, configuring and troubleshooting office 365 applications.
• Good experience with basic Microsoft systems administrative tasks for; Active directory, DNS, DHCP, Windows backup, File sharing, Internet access and connection installation and troubleshooting.
• Daily check for clients’ server room’s equipment including; servers physical health check, network devices and WAN connections operation and performance check.
• Interactive and remote support for clients’ technical requests and issues.
• Co-ordinate with teams to assist them with any IT infrastructure activity related to network installation or upgrades.
• Test new technologies and services with responsible team members.
• Perform miscellaneous job-related duties as assigned by the IT Manager
• Ensure that a high level of customer service and support is provided to all internal and external customers
Job Requirements
• Bachelors in IT or computer science or equivalent
• At least 3 years of IT Technical Support hands-on experience
• Very Good MCSE knowledge or Certification
• Good CCNA Knowledge , certification is a plus .
• Good ITIL knowledge or certification
• Good experience with Mac OS installation and Mac application installation and troubleshooting .
• Have good knowledge of one of IT service management application such as (BMC Remedy, ManageEngine ServiceDesk plus, etc.)
• Customer support skills
• Good logical reasoning
• Good communication skills
• Flexible with working hours
• Professional personality and positive attitude

Skills Requirments

  • • Good Communication Skills.
  • • Customer support skills
  • • Good logical reasoning

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Job Summary

  • Date Posted : 2 years ago
  • Job Type : Full Time
  • Experiance : 3 year(s)
  • Location : Cairo, Egypt
  • Gender : Any

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