Customer Service Representative - QNB
About QNB ALAHLI
QNB ALAHLI is one of the leading financial institutions in Egypt established in April1978 and ranked as the second largest private bank in Egypt.
QNB ALAHLI provides its services for more than 1,193,058 clients served by + 6,791 banking professionals with a network of 227 branches, along with 487 ATMs & +23,942 Point-of-Sale to serve clients nationwide. Further, a distinctive Call center operates round the clock 7 days a week.
Department: Act as a primary contact point for QNBAA clients/nonclients. Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.
Person: Bachelor Degree in Marketing, Business Administration or Commerce
2 years of experience in the related field
Handling Skills and Customer Oriented Attitude
Excellent Interpersonal & selling skills
High communication skills - especially verbal
Ability to work under pressure & shifts basis
Good knowledge of computer and telephony Environment Fluency in Arabic and English written/spoken
Note: you will be required to attach the following:
2. Graduation Certificate
3. Military Service