وظائف اخصائى موارد بشرية بشركة Hitachi ABB Power Grids

HR Service Specialist

Company Name Hitachi ABB Power Grids

You as a HR Service Specialist will be part of Hitachi ABB Power Grids business based in Cairo, Egypt. You will be performing day to day processing of HR requests related to one or more service lines Employee Life Cycle, Integrated Talent, Global Mobility, Learning & Development, Compensation & Benefits, Payroll, People Analytics and HRIS for an assigned group of employees handling also complex and escalated tasks. Ensuring appropriate support for internal customers and deliver accurate and timely processing of information with all stakeholders and assures that quality controls are carried out. 

Your Responsibilities

Service delivery: Executing and delivering assigned HR Services according to defined Service Level Agreements. Handling complex or escalated tasks. Supporting and coaching others in the team with defined tasks.

Support service: Delivering HR Service support to the HR community, managers, and employees. Showing customer service mind-set and a proactive way of working to serve the customers with a “can do” attitude.

Process optimization: Recommending enhancements and simplification of existing processes and procedures based on feedback and experience with customers. Leading some process improvement activities and participates in various quality control and audit activities.

Communication: Communicating information regarding policies and standards on assigned processes to internal customers as needed.

Data Entry: Recording employee enquiries in an appropriate IT system (ticket tool). Performing data entry into appropriate systems as necessary for assigned HR Service. Maintaining a high level of data quality and accuracy in the systems. Providing on-demand reports related to the process where required.

Documentation: Preparing information and documents for external authorities (social security, income tax, etc.) and oversees or quality checks the work of other HR Services Specialists.

Safety and integrity: Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business.

Your background

A bachelor’s or master’s degree in commerce, law, business, human resources.

5-7 years as Human Resources specialist. Experience with ERP systems (SAP is preferred) and processes (forecasting, planning metrics).

Knowledge of Human resources.

Ability to find solution of schedule conflicts, priority changes and using a disciplined and systematic approach.

Ability to multi-task and manage multiple tasks - Efficient time management.

Excellent command of Microsoft Applications and proven communication skills.

Proficiency in both spoken & written English language is required; French and Arabic will be an added advantage.