Enterprise Technical Support Senior Engineer
Receiving customer complaint via Mail and call.
Making first troubleshooting on customer connection.
Solving customer Trouble Tickets as FCR.
Escalating Trouble Tickets which were not solved as FCR to concerned team.
Following and escalating in the delayed and breached Trouble Tickets.
Periodic meeting to visit VIP customers to discuss and solve any problems.
Generating periodic reports for customers.
Working to escalate the repeated problems to finalize it permanently.
Following and finalizing KA customers problems.
QUALIFICATIONS AND EXPERIENCE:
B.Sc degree in Communication Engineering or BA in Computers and Information
Up-to-Date with new technical solutions & concepts across the market
Communication, Presentation and Analytical skills
Good Knowledge in networking solutions and services.
Previous experience within ISP Providers 0-3 Years.