وظائف مهندسين دعم فنى بشركة اتصالات

Enterprise Technical Support Senior Engineer

Job Description:

Receiving customer complaint via Mail and call.

Making first troubleshooting on customer connection.

Solving customer Trouble Tickets as FCR.

Escalating Trouble Tickets which were not solved as FCR to concerned team.

Following and escalating in the delayed and breached Trouble Tickets.

Periodic meeting to visit VIP customers to discuss and solve any problems.

Generating periodic reports for customers.

Working to escalate the repeated problems to finalize it permanently.

Following and finalizing KA customers problems.

QUALIFICATIONS AND EXPERIENCE:

Qualifications:

Essential

B.Sc degree in Communication Engineering or BA in Computers and Information

Up-to-Date with new technical solutions & concepts across the market

Communication, Presentation and Analytical skills

Good Knowledge in networking solutions and services.

Experience:

Desirable

Previous experience within ISP Providers 0-3 Years.

CERTIFICATIONS:

Essential:

CCNA

Desirable

CCNP

Nationality:

Egyptian