وظائف مهندسين دعم فنى بشركة IQVIA

Technical Support Engineer

Company Name IQVIA

Responsibilities:

Provide 2nd line technical support for issues surrounding company products.

Manage support cases and taking ownership to enable fast resolution that exceeds our customers’ expectations and SLAs

Participate actively in building the team knowledge base and ensure knowledge sharing across the team and enable best practice

Follow up with Development team to have permanent issues fixes.

Participate in the products/tools development using Java based frameworks.

Plan, build and manage automation tools and scripts

Requirements:

Bachelor’s degree in computer science or engineering

Work experience as a technical support engineer

Experiences in Shell scripting and/or Ansible configuration management

Experience in SOAP, Rest, API and integration

Experience in Linux and Windows environments

Experience in managing databases such as MySQL, MS-SQL, MongoDB.

Knowledge in in Java/Spring.

Knowledge in docker, Jenkins, Cloud platform.

Excellent oral and written communication with peers, product teams, management, and customers.

Ability to work under pressure and flexibility to work out of the working hours to handle urgent incidents/clients issues.

We offer:

Attractive salary and benefits

Participating in international projects for top pharmaceutical companies

Various local and international trainings