وظائف مهندسين بشركة Microsoft

Customer Engineer, Microsoft Teams 

We are looking for Customer Engineers to contribute to our Customer’s Modern Workplace Success by driving adoption, consumption and support of our M365 suite of products.

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

Customer Engineers (CEs) are technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud environments. The Customer Engineer provides support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the account team.

Support Management

Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them.

Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.

Develops and communicates realistic performance goals and standards.

Builds plans that consider potential obstacles and immediate and long-term consequences.

Support Execution - Deliver Results through Teamwork & Optimizing Business Results

Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.

Provides and drives actionable feedback across groups about the customer/partner experience and competitor threats.

Modifies existing intellectual property (IP) or, where applicable, creates new content.

Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.

Leadership and Growing the Business

Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.

Drives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.

Demonstrated Self Learner and share knowledge thru communities, adapt for customers.

Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.

Qualifications

A strong candidate will demonstrate the following experience and skills:

General

At least 2 years of experience in software support, secure infrastructure, IT consulting, or related.

Exceptional verbal and written communication skills.

Ability to explain complex topics in ways that can be understood by technical and business decision makers.

Fluency in English is essential.

Breadth of technical experience and knowledge in one of the following areas:

Knowledge of Microsoft Azure PAAS (Dev Ops, Azure Web Apps, Application Insights, cloud services, Azure functions, containers, microprocessors )

Microsoft Power Platform | Business Process Automation

Microsoft 365 | Teams

Microsoft SharePoint Development (or SPF and Typescript)

Education

Bachelor's degree in Computer Science or equivalent.