وظائف تيلر ببنك CIB

TELLER AT CIB

Job PURPOSE

To perform the operational functions related to cash area including cash non cash transactions and provides a superior service level to all customers

KEY ACCOUNTABILITIES

Operational Functions

 Perform all the ATM functions including preparing daily proof sheet handling captured cards filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance

 Introduce alternative channels to customers to reduce traffic in branches according to bank SOP s

Process all the cash counter transactions accurately in accordance with the set objectives

 Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault

Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking scrutiny investigation as outlined in Branch standard operating procedure manual

 Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs

 Adhere to the bank standards related to the average waiting serving time in addition to the productivity reports

 Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance

Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to

Check counterfeit currencies checks and identities

Reporting

Handle customer requests efficiently and raise any problems to the Head Teller Operation Supervisor in order to meet customer satisfaction to reach customer delight

Be attentive to any possible frauds and risks and provide customer feedback to direct supervision

 Deviations and exceptions reporting in branch monthly exception report in a timely manner

Policies Processes and Procedures

 Follows all relevant department policies processes standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

 Maintain regular consistent and professional attendance punctuality personal appearance and adherence to relevant health safety procedures

 Adhere to the bank clean desk policy

Day to day operations

Follows the day to day operations related to own jobs in the concerned department to ensure continuity of work

Compliance

Complies with all relevant CBE regulations banking laws AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks

Qualifications

 Qualifications

 Bachelor s degree of commerce business administration accounting or its equivalent

  0 2 Years of experience

Skills

 Good command of English and Arabic languages

 Communication Skills

Problem Solving Skills

 Service Oriented

 Process Oriented

 Adept in using basic software such as office internet and e mail

Primary Location

 Egypt Giza GIZA BRANCH

Work Locations

GIZA BRANCH

Job

 Back Office

Organization

 RETAIL BANKING

Shift

 Day Job

Job Type Full time Employee