وظائف مهندسين دعم بشركة Vodafone

وظائف مهندسين دعم بشركة Vodafone

Engineering Jobs Cairo, Egypt Full Time

Job Description

Mobile Payment Support Engineer

Posting Country: Egypt

Full Time / Part Time: Full Time

Contract Type: Fixed Term Contract

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Role purpose:

Acts as the owner of Incident management & Request fulfilment activities in Vodafone Money Transfer support team. Handle all daily incidents and Service request raised by Customers within agreed SLAs and performing all Daily Health checks for ensuring High Service availability.

Key accountabilities and decision ownership

• Handling the support from End to End for both issues and requests

• Manage and maintain all backend servers in order to provide reliable service according to the SLA

• Ensure End to End Service Monitoring is in place for all services

• Apply any new requirements or changes in the production platform via change control process

• Supporting all M-Pesa in Markets through INC/PBI/CRQ

• Engaged in Weekly Service review Meetings for each Market

• Perform Sanity checks for any new deployments in Production Environment.

Core competencies, knowledge and experience.

• Linux/Unix administration knowledge.

• Oracle database concepts knowledge with Good knowledge and experience of SQL

• Strong Analytical thinking, Conversational English and Business Writing Skills.

• VMware knowledge

Must have technical / professional qualifications:

• Linux/Unix administration knowledge.

• Oracle database concepts knowledge.

• Good knowledge with SQL server database.

• Good knowledge on Networking theory and Network design

• ITIL Foundation and service management background

• VMware

• AWS is a plus

 

Skills Requirments

  • • Good knowledge with SQL server database.
  • • Good knowledge on Networking theory and Network design

you can apply through this link :

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Job Summary

  • Date Posted : 1 month ago
  • Job Type : Full Time
  • Location : Cairo, Egypt
  • Gender : Any

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