وظائف مهندسين دعم بشركة Vodafone
Job Description
Mobile Payment Support Engineer
Posting Country: Egypt
Full Time / Part Time: Full Time
Contract Type: Fixed Term Contract
Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.
We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.
Join our journey as we connect for a better future. Ready?
Role purpose:
Acts as the owner of Incident management & Request fulfilment activities in Vodafone Money Transfer support team. Handle all daily incidents and Service request raised by Customers within agreed SLAs and performing all Daily Health checks for ensuring High Service availability.
Key accountabilities and decision ownership
• Handling the support from End to End for both issues and requests
• Manage and maintain all backend servers in order to provide reliable service according to the SLA
• Ensure End to End Service Monitoring is in place for all services
• Apply any new requirements or changes in the production platform via change control process
• Supporting all M-Pesa in Markets through INC/PBI/CRQ
• Engaged in Weekly Service review Meetings for each Market
• Perform Sanity checks for any new deployments in Production Environment.
Core competencies, knowledge and experience.
• Linux/Unix administration knowledge.
• Oracle database concepts knowledge with Good knowledge and experience of SQL
• Strong Analytical thinking, Conversational English and Business Writing Skills.
• VMware knowledge
Must have technical / professional qualifications:
• Linux/Unix administration knowledge.
• Oracle database concepts knowledge.
• Good knowledge with SQL server database.
• Good knowledge on Networking theory and Network design
• ITIL Foundation and service management background
• VMware
• AWS is a plus
Skills Requirments
- • Good knowledge with SQL server database.
- • Good knowledge on Networking theory and Network design
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Job Summary
- Date Posted : 3 years ago
- Job Type : Full Time
- Location : Cairo, Egypt
- Gender : Any
About company
- Company Name : Vodafone
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