وظائف مهندسين دعم فنى بشركة VMware
Job Description
Technical Support Engineer
VMware
As a Technical Support Engineer you will be providing support to customers, using VMware products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges.
Essential Functions
Resolve customer’s issues via the telephone, email or Web-ex session
Reproducing issues in-house and responding back in a timely manner.
Regular follow ups with customers with recommendations, updates and action plans.
Escalate issues in a timely manner according to Standard Operating Procedures.
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
Create new knowledge-base articles to capture new learning’s for reuse throughout the organization.
Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
Focus on an area of technical specialization and attend technical training,
Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.
Requirements
Fluent written and verbal communication skills in English.
Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.
Work experience in a Technical domain. Experience in Virtualization & Cloud computing will be preferred.
Basic Understanding Of Some Of The Following Technologies
Networking
Storage
Linux
TCP/IP
Windows Clustering/DHCP/DNS.
Windows 2003/2008
Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
Ability to follow standard engineering principles and practices.
Logical approach to problem solving.
Multi-platform Operating Systems Knowledge (Windows, Linux , UNIX) would be an added advantage
Educational Qualification: Bachelor’s Degree or equivalent experience. CCNA / VCP / RHCE will be an added advantage.
As a Technical Support Engineer you will be providing support to customers, using VMware products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who embraces challenges.
Essential Functions
Resolve customer’s issues via the telephone, email or Web-ex session
Reproducing issues in-house and responding back in a timely manner.
Regular follow ups with customers with recommendations, updates and action plans.
Escalate issues in a timely manner according to Standard Operating Procedures.
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
Create new knowledge-base articles to capture new learning’s for reuse throughout the organization.
Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
Focus on an area of technical specialization and attend technical trainings,
Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.
Requirements
Fluent written and verbal communication skills in English.
Good interpersonal communication and customer service skills are needed in order
Skills Requirments
- Fluent written and verbal communication skills in English.
- Good interpersonal communication and customer service skills are needed in order
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Job Summary
- Date Posted : 3 years ago
- Job Type : Full Time
- Location : Cairo, Egypt
- Gender : Any
About company
- Company Name : VMware
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