وظائف مهندسين بشركة فودافون

Senior Operation Support Engineer

Role Purpose

Providing Global IT support for Vodafone Enterprise & Web Applications for all branches of Vodafone Companies around the world.

Supports Enterprise Web Applications include OneITSM, Central Monitoring Platform, MyVodafone and Digital Experience Layer

Key Accountabilities And Decision Ownership

Maintaining the availability of the applications and their hosted servers (OnPrem or AWS Cloud)

Managing all system components including Apache, AWS hosted Containers.

Troubleshooting & facilitating the Infrastructure and connectivity issues between different service application tiers

Participating on the application deployments (where available)

Providing technical and functional support to the local web administrators for adding or modifying the web contents. Core competencies, knowledge and experience [max 5]:

AWS, Linux/UNIX solid experience

Oracle Database background

Containers knowledge

Apache experience

Shell scripting (Bash, python)

Software or Web development skills are plus.

HP (Microfocus) Operations Bridge Knowledge is a plus

BMC Remedy Knowledge is a plus.

Must Have Technical / Professional Qualifications

Bachelor of computer science / engineering

4-8 years IT Support, system administration, web/software development experience

Strong Troubleshooting and problem solving skills

Strong Conversational English skill both oral and written

Very good analytical thinking skills

Handling multi-tasks

RHCE or AWS certification is a plus

ITIL Or Agile Certified

Key Performance Indicators

Ensure that the technical solution and root cause are clear and logic

Prioritizing and managing several open cases at one time based on agreed Service Levels.

Ensure that all incidents are solved within the agreed SLA

Update the technical documentation and the team knowledge base.