وظائف ممثلين CCSS ببنك HSBC

CCSS Representative

Role Purpose

Performing Outbound calls for specific campaigns trying to convince the customers with the products and handling Customers` objections

Principal Accountabilities: Key activities and decision making areas Typical Targets and Measures

Impact on the Business

 Perform OB phone calls for our HSBC customers in a polite and friendly way, instilling customer confidence and convincing them with the bank products

 Provide high quality service to achieve customer needs

 Delivering high quality of sales for our customers

 Following up with MSF/branches for all pending requests

Qualifications

Knowledge & Experience / Qualifications (For the role – not the role holder. Minimum requirements of the role.)

 A. Secondary School B. University (BA) or (BSc) C. Post Graduate (Masters)

 A. Two years or less B. Two to five years C. Five to ten years D. Over ten years

 Must have education standard to at least high school diploma and be of a legal working age

 Must be proficient language(s) required by the process

 Preferably to have sales experience specially in banking products

 Open to working flexible shifting schedules

 Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development

 Takes pride in delivering what is promised in line with the customer and service expectations

 Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order

 Ability to work in a high-volume, fast paced environment is required

 Proficiency with personal computers and basic software packages and specialised applications

 Excellent communication skills and is polite and friendly at all times

 Displays patience and empathy