وظائف مهندسين دعم فنى بشركة Videojet Technologies

Videojet is seeking a Technical Support Engineer for North and West Africa. In this role, you will provide the front line support for our channel partners and their valued customers through daily service and technical support. The role is home based in Cairo or Alexandria.

Videojet is the global leader in the manufacturing of coding, printing and marking products. This high technology product prints variable information, such as expiration dates on grocery products, packaged goods and pharmaceuticals. But most of all, we recognize that creating a culture rooted in Diversity and Inclusion is an ongoing journey. Our deeply embedded commitment to continuous improvement reminds us that we can keep learning, keep improving and keep striving for better. And we would love to have you on this journey with us! Apply today.

Your Challenge

The successful candidate will:

Improve customer satisfaction by delivering excellent technical support for channel partners or customers

Support sales by defining and designing winning solutions - application review/approval, product configuration advice, matching product capabilities and options to customer needs

Support Field Service of channel partners- support and resolution of complex application/technical issues, technical phone support and troubleshooting assistance

Create and grow multiple aspects of our business through supporting regional and company goals

Identify, own, and track any issues with an account, according to call escalation procedure to reach resolution.

Show skill by quickly gathering pertinent data, recommend corrective actions and follow-up with internal and external customers to ensure issue closure/resolution

Receive and utilize highly sophisticated technical training at channel partners/customer accounts daily to ensure their technical skills for each of our technologies are improving

Critical Success Factors for the Ideal Candidate Profile are:

Demonstrable experience of: electronics, mechanical and software engineering

Desire to work with outstanding technology, be curious about technology, learn and develop new skills

Skilled in electronics troubleshooting, diagnosis and repair

Good interpersonal and communication skills. Able to communicate effectively with all levels within an organization, remaining professional at all times. This position requires strong written and verbal communication skills

Able to demonstrate the drive and motivation to take action and prioritize daily tasks, work strategically to ensure we are meeting customer needs

Your Education and/or Background Experience will have :

Minimum of 3 years' customer service or technical customer support experience

Experience of remotely solving technical issues

Proven experience in electro-mechanical troubleshooting, diagnosis and repair

Bilingual in English & French (Arabic is an asset)

Able to travel up to 40% of time

Our offer

We offer an entrepreneurial environment that is team-centred, customer-driven, quality-focused and growth-oriented, guided by the phenomenally successful Danaher Business System. Working at [OPCO], gives you access to a robust career development process and challenging, “stretch” opportunities.

At Danaher, your potential is amplified. Our culture of continuous improvement defines who we are, drives our success, and translates to a career without limits for our team of 65,000 intellectually curious associates.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.