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We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.
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Key Accountabilities Key Activities / Decision Areas
• Achieve monthly targets through up/cross selling VF products/services at the base and acquiring new corporate accounts.
• Manage product/service mix according to agreed monthly goals with the direct Manager.
• Develop new revenue streams through total communication, fixed products and new projects.
• Set weekly health trend.
• Prepare accounts plans and schedules to identify specific targets and to project the number of contacts to be made.
• Plan and manage personal business portfolio/territory/business according to an agreed strategy with the channel manager.
A. Manage, lead and motivate the VF accounts directly and indirectly in order to achieve the department objectives and company as well.
B. Achieve the department Quota and guarantee a strong channel fill for VF.
C. Covering the accounts with trade visits.
a. Maintain VF products stock levels and availability in the accounts in order to demonstrate superiority over the competition.
b. Maintain a strong relationship with the accounts management and coordinate with them to reach the desired availability.
c. Ensure the successful execution of the business plan.
a. Ensure the delivery of requested reports within the due date.
b. Prepare & develop the suitable business cases & memos to be submitted to the top management in order to develop & facilitate our business according to the market needs.
c. Submitting Weekly & Monthly sales report to the management
d. Monitoring the sales achievement VS targets set in order to take proper action to achieve the account targets.
e. Developing & documenting different work procedures that involve the accounts & other departments.
Level of Communication: (within and outside the company)
Daily contacts with the account in order to facilitate the day to day operation inside the account, maintain good relationship with them, and take corrective actions in a proper time
Handling a cross function tasks through coordinating with different departments (Marketing, Sales, IT, consumer operation) in order to agree on any new process that facilitates our business .
4.Monitoring and action
1-Carry out “Plan vs. Actual” Analysis of figures and take/propose actions to close gaps.
2-Ongoing personal monitoring of accounts performance
3-Make sure that VF services is up & running across the accounts & taking the proper actions on the spot to maintain consistency of the service
Maintaining & raising customer experience levels at the accounts by raising the customer complains to management & taking the right & proper action on the spot whether by compensating the customer or penalizing the violated person
5.People and systems § Dominate channels with high footfall, and run strong promotional activities to achieve mass presence.
-Offer all VF products & services to be available within accounts ensuring proper customer experience.
-Maximize customers benefit and educate them on our products & services offerings.
-Communicate the company directions and strategic objectives as required to the accounts
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.