وظائف مهندسين دعم فني بشركة Dell

Key Responsibilities

As part of our Technical Support team you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You Will

Solve complex problems for customers with challenging expectations

Document relevant information and ensure that the customer is communicated with in a timely manner regarding the overall progress of their issue

Ensure that customers are treated with highest degree of respect

Drive operational excellence through quality closures and proper escalation of issues

Have the opportunity to mentor and coach other team members

Essential Requirements

First-rate customer focus, phone etiquette and work ethic.

Excellent communications skills.

Ability to work under pressure with calmness and composure.

Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures.

Experience in one or more of the following is a plus: Linux/ Unix, Storage, Networks, Virtualization.

Desirable Requirements

Solid relevant experience.

Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.