وظائف مسؤول CRM بشركة Johnson & Johnson

Job Description

Johnson & Johnson Egypt is recruiting for a CRM Administrator to be located in Cairo, Egypt. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. And our culture is interconnected by the shared values of Our Credo. It a culture that celebrates diversity and diverse perspectives. It helps employees achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communities. Summary Of The Job

The CRM administrator is responsible for the day-to-day technical handling, business administration and support of the CRM system.

The SCRM administrator will be responsible for supporting CRM users in handling data update including customer addition, activation of users….

In addition, the Senior administrator is responsible for supporting the business with CRM performance reports including Segmentation, Plan of action, coverage....

Duties & Responsibilities

Manages the CRM system on a local basis

Respond to users technical/Business question

Create, update and train new users on CRM as per the training matrix.

Troubleshooting issues locally, if required escalate to the technical team

Overseeing CRM users Support group

Updating customers info profile

Preparing a monthly dashboard to track the activity of the CRM users

Extracting ad hoc and monthly reports from the CRM system

Validating new “data requests”

Supporting the launch of new modules in the CRM

Expanding the coverage of CRM to other regional countries

Train the end user on the new CRM capabilities

Manage all the integrated digital platform with the CRM system like VeevaVault, JMC. ..etc

Handling eDetailing progression with external agencies

Drive incentive calculation process end to end.

Following with the different functions on the Customer Interaction Excellence achievements by setting an action plan with the team.

Anticipates, recognizes and analyzes trends from customer interaction Excellence

Ensures customer interactions are handled in a manner that maintains, restores or improves customer satisfaction levels

Summarizes and presents results to facilitate improvements

Main performance measures (Performance Goals)

CRM user satisfaction.

Timely handling of CRM issues.

Qualifications

Min 2 Years of Experience

Language: English (Good commend spoken and written)

Location: Cairo, Egypt

Leadership Behaviors Required

LIVE OUR CREDO: Demonstrate and inspire the behaviors that reinforce Our Credo.

CONNECT: Develop deep insights into the needs of our patients, customers, markets and communities.

SHAPE: Drive innovation; anticipate and shape industry and market changes to advance health care globally.

LEAD: Create an environment where leadership and talent development is top priority.

DELIVER: Deliver results by inspiring and mobilizing people and teams.

Technical/Functional Skills Required

Advanced level skill set of Microsoft Office Suite.

Strong experience in data mining, spreadsheets, graphs and flow charts.

Ability to troubleshoot issues and resolve incidents.

Good analytical, mathematical and creative problem-solving skills.

Salesforce / Veeva experience is preferable

Leadership Profile Required

High customer service orientation.

Highly self-motivated.

Proven ability to drive change and business engagement.

Good interpersonal skills and strong team-player.

Ability to develop effective relationships with key stakeholders within the organization.

Very good understanding of systems, business processes and organization goals and objectives.1