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The Opportunity

The purpose of this role is to support the Resource Deployment Manager to deploy the right mix and profile of Examiners, Venue Supervisors and Venue Staff for Test Day delivery using BOSS and other systems. This role will support recruitment and management of Examiners (incl IELTS & Schools). The pool will participate in bulk recruitment of Venue Staff and ensure appropriate level of recruitment for Venue Supervisors to put through short lists for Operations Managers to select.

The Challenges

Develop skills in recruitment, delivering training, as well as monitoring & giving feedback on performance of venue staff

Ensuring all required documentation is complete and up-to-date

Communicate effectively when working virtually

Schedule and manage venue staff as per deadlines

Liaise with scheduling administrator on resource requirements for various exams

You Will Be Accountable For

Service delivery

Maintaining up to date database of all venue staff (contact details, training, performance)

Supporting the effective implementation of Back Office Scheduling System & Clock in Clock out across all exams products

Organising and conducting venue staff performance management activities (spot checks, follow-ups)

Checking and processing claims for payment in a timely manner and in accordance with internal processes and measures

Management of IELTS examiner quality and compliance through the Professional Support Network

Ensuring that all venue staff management activities are consistent with key equal opportunities and diversity principles

Customers/ Relationship and stakeholders

Carries out instructions and requests from line manager and other managers efficiently and effectively.

Working with local HR for compliance with recruitment and induction of resources

Point of contact for all venue staff

Escalates complex issues/ complaints regarding Venue Staff or Examiners to Operations Resource Manager to provide solutions

Risk and compliance

Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.

Maintains standards and supports Exam security and compliance

Analysis and reporting

Supports daily/weekly planning/capacity meetings

Analyses outcomes and recommends improvements to resourcing standards

About You (essential Requirements For The Role)

We are looking for someone with good English language skills(speaking and writing B1 level)

You should have a University degree along with 2 year working experience in operations environments

You should have experience working in compliance regulated procedures

You should have experience with planning and scheduling

You should have experience working in a challenging environment against tight deadlines.

You must have knowledge/experience in child protection policies and practices

Desirable Requirements For The Role

Arabic language skills

Knowledge of British Council EDI and recruitment policys and standards