وظائف اخصائي حسابات القبض ومحصلها بشركة IBM

Your Role and Responsibilities

Updating the AR database with customer information

Collection of accounts receivable for IBM mainline and IGF customers (where IGF AR is routed to CARS)

Raising CARS Adjustments (as per the common adjustment matrix)

Forecasting expected cash collect

Producing arrears letters for designated accounts

Producing customer statements of account and customer account reconciliations on request

Providing input to AR / IGF management on whether LPF should be aggressively pursued for any delinquency based on management judgment considering specific criteria and customer specific issues.

Identifying and managing delinquent and distressed accounts

Interfacing with consolidated statement facility

Raising adjustments (as per the common adjustment matrix)

Establishing customer relationships and ensure customer adheres to IBM payment terms

Maintaining/updating customer information on AR databases

Contacting all owned customers within 14 days of invoice due date - either by arrears letter, telephone call or personal meeting.

Forecasting collections/dates for current month/quarter

Adding/updating action codes in CDMS as appropriate in current country setup

Maintaining follow-up activities (as per collection plan)

Recording all customer responses, commitments, queries on AR databases

Monitoring payments versus commitments

Copying invoices, statements, customer account reconciliations where appropriate

Recording disputes in CDMS and identifying owners and notifying them.

Resolving disputes personally where possible

Tracking customer reaction (payment/query/no response) to arrears letters

Providing input to AR/IGF management on whether LPF should be aggressively pursued for any delinquency based on management judgment considering specific criteria and customer specific issues.

Preparing documentation for agreed pre-legal situations, write-Offs and refunds

Notifying Risk Management of distressed customer accounts

Creating a month-start collection forecast and updating it weekly to reflect changes

Organizing physical cheque collections where appropriate

Initiating escalation processes where required

Informing management of any issues impacting prompt collection

Encouraging customers to use automatic and/or electronic payment methods, such as Direct Debit, Credit Card and e-business applications available on the Web (Statement Online – SOL, Invoice

Online – IOL)

Required Technical and Professional Expertise

Client Insight & client satisfaction oriented

Ability to work independently, prioritize tasks and manage multiple priorities

Ability to respect deadlines

Good organization and time management skills

Dedicated and driving to achieve

Strong ability solving problems and analytical skills

Good team player and collaborative

Open minded to new knowledge and activities

Pro-active thinker (so is taking the lead with solving issues)

Work accurately

Quality oriented work approach

Self Organized and Autonomous

Efficiency oriented and committed

Preferred Technical And Professional Expertise